Every driver dreads locking keys in a car, and the reality is, it does happen. What do you do when the keys are safe inside a locked car? Here are some options help avoid that situation and deal with it, should it happen to you…
Dial 911. Safety comes first, and if you don’t feel secure where you're stranded, you should call 911 to get help on the way fast. In many cases the police can unlock the car’s door. But if they can’t, they will probably call a tow truck, which will be on your tab, of course. But at least you’ll be safe.
Call for roadside assistance. Here’s when those annual auto-club fees really pay off. AAA, Allstate, and other organizations that provide roadside service will help you, though it could take a while for them to reach you. If you don’t subscribe to such a service, you might still be in luck. Most new cars come with roadside assistance during the basic warranty period. Your owner’s manual should have the details, but of course that’s locked in the car with the keys. The number for Lexus Roadside Assistance is 800-25-LEXUS (800-255-3987) You can get information by calling us at the dealership. To be prepared, you should store the number in your phone or write it down on paper and keep it in your wallet or purse. Unless of course those are also in your car. What if you don’t have a new car or you don’t belong to a service like AAA? Ask about adding roadside assistance to your auto-insurance policy. Also, some major highways are patrolled by trucks offering emergency aid. Keep an eye out for one.
Call a tow truck. If you have no free options, most towing services provide lock-out service. Call 411 for services in your area. Or text the words “tow service” and your location to GOOGL (46645).
Get a temporary key. A dealer or a local locksmith might be able to make you an inexpensive key that will open the doors (but not start your car) so that you can retrieve your permanent keys. This may be a challenge if your car has a smart key system that doesn't typically use a key. You’ll probably need your vehicle identification number (visible through the lower edge of the driver’s-side windshield) and proof that you own the car. Of course, you’ll also need a ride to the dealership.
Keep an extra key handy. Stash a spare key in your purse, your wallet, or a well-hidden spot on the car. You can buy a small magnetic box that can hold a key and be placed on a car’s underside. This can be a challenge with some of the newer cars with smartkey system, where the signal from the additional key may interfer with the locking of the car. Ask us if your car has a door key only option. Or leave a spare with someone who could rescue you.
Buy a car with benefits. Many cars won’t lock with the power-lock button if the key is in the ignition and a door is open. This is a feature on many luxury cars. However, if the keys are in a duffle bag or luggage in the trunk, the signal may be blocked and you will still be able to lock yourself out. If you drive a vehicle with a telematics system such as Lexus Safety Connect or the more commonly known, On-Star, you can call a toll-free number to have your car remotely unlocked.
Keyless. If you have lost the key altogether, things get more complicated. You’re going to need the car towed and replacement keys for some higher-end models with smart key remotes, can cost several hundred dollars and can only be purchased and programmed through a dealer. And that means an expensive trip to the dealer on a flatbed.
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